SHIPPING POLICY
At HawksAnn Fabrics, we strive to ensure that your shopping experience is seamless and satisfactory from start to finish. Below, you’ll find our detailed shipping policy, outlining the processes and expectations for delivering your purchases.
1. Shipping Destinations
- Domestic: We ship throughout Bangladesh, delivering your favorite styles right to your doorstep.
- International: Currently, we do not offer international shipping. Please stay tuned for updates as we work towards expanding our services.
2. Processing Time
- Orders are typically processed within 1-2 business days after confirmation. This includes order verification, quality check, and packaging.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Time
- Within Dhaka: Delivery usually takes 1-3 business days.
- Outside Dhaka: Delivery typically takes 3-5 business days, depending on your location.
Please note that these times are estimates and may vary slightly during peak seasons, sales events, or due to unforeseen circumstances.
4. Shipping Charges
- Within Dhaka: A flat shipping fee of [BDT amount] will be charged.
- Outside Dhaka: A flat shipping fee of [BDT amount] will be charged.
- Free shipping is available for orders above [BDT amount].
Shipping charges will be added to your order total and will be displayed at checkout.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time. You can also track your order directly from our website under the ‘Track Order’ section.
6. Delivery Attempts
- Our delivery partner will make up to [number] attempts to deliver your package.
- If you are unavailable during delivery, the package may be returned to us. In such cases, please contact our customer support to arrange a redelivery.
7. Delays
While we strive to deliver within the estimated times, delays can occasionally occur due to factors beyond our control, such as weather conditions, logistical issues, or public holidays. We will notify you of any significant delays via email or phone.
8. Incorrect Address
Please ensure that your shipping address is accurate and complete. HawksAnn Fabrics will not be responsible for lost or delayed shipments due to incorrect or incomplete addresses.
9. Undeliverable Packages
If a package is returned to us as undeliverable, we will notify you via email. You may choose to have the package re-shipped or request a refund for the product (excluding shipping charges).
10. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact our customer support team at [email address] or [phone number]. We’re here to help!