ORDERING & TRACKING
How to Place an Order
At Hawksann Fabrics, we strive to make your shopping experience as seamless and enjoyable as possible. Follow these simple steps to place an order:
- Browse Our Collection: Explore our wide range of women’s clothing by browsing through different categories and collections.
- Select Your Desired Items: Once you’ve found an item you love, select the size, color, and quantity, then click on the “Add to Cart” button.
- Review Your Cart: After adding all desired items to your cart, click on the shopping cart icon at the top right corner of the page. Review your selected items to ensure everything is correct.
- Proceed to Checkout: Once you’re ready to complete your purchase, click on the “Proceed to Checkout” button. You can choose to log in to your account or checkout as a guest.
- Enter Shipping Information: Provide your shipping address, contact information, and any special instructions for delivery.
- Select Payment Method: Choose your preferred payment method from our available options. We accept payments via Credit/Debit Cards, Mobile Banking, and Cash on Delivery (COD).
- Place Your Order: Review your order details one final time, and then click on “Place Order.” You will receive a confirmation email with your order details shortly after.
Order Tracking
Once your order is placed, we will keep you updated on its status every step of the way. Here’s how you can track your order:
- Order Confirmation: After placing your order, you will receive an email with your order details and a confirmation number.
- Order Processing: Your order will be processed and prepared for shipping. You will receive an email once your order has been dispatched.
- Shipping Notification: Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package.
- Track Your Order: Visit our Order Tracking page and enter your tracking number to see the current status of your package.
- Delivery: Once your order is out for delivery, you’ll receive a final notification. Please ensure someone is available at the delivery address to receive the package.
Frequently Asked Questions
- How long will it take to receive my order?
- Delivery times vary depending on your location and the shipping method selected. Typically, orders within Dhaka are delivered within 2-3 business days, while orders outside Dhaka may take 3-5 business days.
- Can I change my shipping address after placing an order?
- If you need to change your shipping address, please contact our customer support team as soon as possible. Changes can only be made before the order is dispatched.
- What should I do if I haven’t received my order?
- If you haven’t received your order within the estimated delivery time, please track your order using the tracking number provided or contact our customer support for assistance.
- Can I cancel my order?
- Orders can only be canceled before they are dispatched. Please contact our customer support team for help with canceling an order.